IT Operations & Asset Management @ Unilever

Empowering Enterprise IT & Intelligent Automation

Specialized in IT Asset Management & Operations

Highly motivated IT Professional with 10+ years of experience managing complex IT operations across manufacturing, FMCG, healthcare, and technology industries. Proven expertise in Microsoft Azure, Active Directory, Citrix Workspace, Microsoft Intune / Autopilot, ServiceNow ITIL, and Power Platform Automation.

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Unilever
Azure & Intune
Usama Bin Ishaq

Usama Bin Ishaq

IT Operations • Cloud Infrastructure • AI & Automation
10+
Years Exp.
50+
Projects
99%
SLA & Quality
10k+
Tech Community
Professional Profile

Professional Summary & Background

Delivering exceptional customer service, troubleshooting technical challenges, and optimizing multi-tier IT infrastructure for peak organizational performance.

Summary & Core Strengths

Dedicated IT Specialist with extensive experience managing complex enterprise IT infrastructure, hardware/software deployments, cloud asset lifecycles, and automated business workflows. Proven track record at multinational corporations including Unilever, Reckitt Benckiser, and The Indus Hospital.

Adept at implementing ITIL-compliant processes via ServiceNow and BMC Remedy, securing end-user computing with Zscaler and Blancco, and building custom digital workflows with Microsoft Power Apps, Power Automate, and Power BI.

LinkedIn Profile GitHub Repositories Web Portfolio

Core Competencies

Microsoft Azure Microsoft Intune Power Apps Power Automate Power BI SharePoint Sites & Lists Citrix Workspace ServiceNow ITIL Blancco & Zscaler Aternity APM/EUEM Oracle PL/SQL

Professional Career Experience

IT Asset Management Executive
Unilever | Mar 2024 – Present (Rahim Yar Khan, Pakistan)
Resource Provider: Steps Ahead Private Limited (SAPL)
• Provided hardware and software desktop/laptop support across multiple plant sites.
• Managed IT asset inventory using AssetTrack Tool with complete compliance.
• Deployed and configured Windows 11 devices via Microsoft Autopilot.
• Resolved end-user incidents and service requests via ServiceNow ITIL.
• Utilized Aternity's APM & EUEM tools to optimize end-user performance.
• Executed secure device wiping via Blancco.
• Developed Power Apps & Power Automate workflows to automate daily operations, printer and boardroom IT support.
Business Support Centre Engineer
Unilever | Oct 2019 – Feb 2024 (4 years 5 months)
Resource Provider: Ntek Solutions, Managed by Outsource International & Unisys
• Delivered Tier-2 IT support for Microsoft Azure, Active Directory, and Citrix Workspace.
• Built and deployed Windows 10 devices using SCCM and Microsoft Autopilot.
• Provided rapid remote technical support via LogMeIn Rescue and MS Teams.
• Monitored system health with Aternity APM and ensured ITIL SLA compliance in ServiceNow.
IT Coordinator (Database & Systems)
The Indus Hospital | Mar 2016 – Oct 2019 (3 years 8 months)
• Managed hospital-wide ERP/HMIS systems, ensuring high data integrity and 24/7 uptime.
• Provided technical support for HMIS and Oracle databases using PL/SQL.
• Conducted technical training for clinical and administrative staff.
• Administered Office 365 accounts, licenses, security permissions, and statistical reporting.
ERP System Specialist / Key Punch Operator
Reckitt Benckiser Group PLC | Jan 2015 – Mar 2016 (1 yr 3 mos)
Saad & Brothers RYK
• Managed Sidat Hyder ERP system for financial accounting and inventory accuracy.
• Delivered desktop hardware/software support and processed verified sales invoices.

Education & Academic Background

Bachelor of Science (BS) in Computer Science
University of South Asia (2012 – 2016)
Specialization: Software Engineering, Database Systems Architecture, 3D Game Design, and Object Oriented Programming.
Diploma of Associate Engineering (DAE) in Electronics
PBTE Lahore (2008 – 2011)
Electronics engineering, microprocessors, diagnostic testing, circuit design, and hardware troubleshooting.

Professional Certifications & Training

AWS Cloud Practitioner Essentials
Amazon Web Services (AWS)
Fortinet NSE 1, NSE 2, NSE 3
Fortinet Network Security Expert (Apr 2020 – Apr 2022)
NAKIVO Sales & Technical Professional Training
NAKIVO Backup & Replication (Sep 2023 – Sep 2024)
Mobile App Development (Android & iOS) & SEO
e-Rozgaar Program (Punjab IT Board) & Virtual University
Unilever BSC Engineer Training (2019)
Jebel Ali, Dubai, UAE
Core Expertise

Technical Proficiencies

Real-world proficiency across enterprise cloud systems, asset management, automated workflows, and database engineering.

Microsoft Cloud & Infrastructure

Microsoft Azure & Active Directory 98%
Microsoft Intune & Autopilot Deployment 96%
Citrix Workspace & Citrix Cloud 94%

ITIL & Asset Management

ServiceNow & BMC Remedy ITIL Ticketing 98%
AssetTrack & Blancco Device Lifecycle 96%
Aternity APM / EUEM Performance Monitoring 92%

Power Platform & SharePoint Automation

Power Automate & Power Apps Workflows 96%
SharePoint Online (Sites, Lists & Permissions) 95%
Power BI Data Dashboards & Reports 92%
Office 365, Teams & Cloud Administration 98%

AI Tools & Database Systems

Oracle PL/SQL & MySQL Database Management 95%
AI Tools (Gemini, ChatGPT, Claude, Grok, Copilot) 96%
Full-Stack Web & Mobile App Development 90%
Tech YouTuber & Content Creator

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